[Visit Customer 20
notes]1, about visiting time with the customer in advance.
\@F{Q- \Fe5<G'v Before visiting customers, must be arranged with the customer in advance to visit time; if there are no customers about visiting time, just visiting, it is a disrespect to the customer and very reckless act and allows customers to visit, have a strong mistrust of, leading to interrupted business cooperation.
!EW]: u ^|\?vA Visit to the client’s time is also very particular about the. In General, to 9 o’clock in the morning, at 2 o’clock in the afternoon between 3 points is very suitable for customer call time. In this time period to visit customers, customer halfway during the work on the one hand, both energies are very abundant, spirit is also very good on the other, both have plenty of time to conduct in-depth communication and Exchange, if when it comes to thick, the sides can be arranged for lunch or dinner, continue in-depth communication.
ePY K^D eb8_guZ Other time periods to visit customers, who need to see the visit object is, expected time how long you want to visit, and then only to make the appropriate arrangements. For example, we visited a very important customer, and the customer is like gain petty advantages, so we should “conform to” the customer’s needs, the initiative raised to 11 points, or is 10:30 A.M. to 4:30 to visit him, and talking about more than an hour, you can go out with some good eating. In principle, does not favour this morning or this afternoon had hardly time to go out visiting clients, because this time, is often the customers when dealing with errands, scheduling, customer will be very busy, its focus and attention was not on top of this commercial cooperation.
<_Lo3WGwc #UI`G3w< [Visit Customer 20 notes]2, information pertaining to customers know in advance.
d8r+UP@# s3knh&'zb Customer name, gender, job title, approximate age, voice, expertise, proficiency, address/directions, landline/mobile phone, hobbies and other related information, visit must know in advance.
D0]9
-h kN) pi " If early communication is in place, then visit could also informed that customer information such as nationality, country of origin, education, experience.
LpiLk| 2i ;kF p)*i This information helps to visit official visit customer, just enough communication, communication with customers, promote business cooperation reached.
p,0 \NUC #,9 | Hr% New most common mistake is “filled with blood, received ovations” to visit customers, information pertaining to customers to “know nothing”, since the feel passion and feeling, would be able to win the trust and respect of customers, reached cooperation intentions; in fact, it is always a “fantasy”.
W UV Q_<i+ JH5])i 0 [Visit Customer 20 notes]3, prepared to visit information.
Fca?'^X h7w<.zwu
t Visit information relevant to visit must be prepared in advance. Includes: company publicity material, personal cards, laptops (shows PPT and software used, to be equipped with wireless cards), notebooks (company uniform, soft leather notebook, atmospheric and standardization for recording customers questions and recommendations).
He@= bLLa %
B?5l^W@ If necessary, also need to contract with companies on the text, quote, etc. Which, including companies providing products, unit price, total price, price, methods of payment, the details of cooperation, service contracts, special requirements, and so on.
FG(`&S+, @]7\.>) In conditions of time, visit could also carry some small gifts, gifts to customers, of course, small gift value is too high, otherwise the customer will mistakenly bribery and dare not charge, all we have to say only “light of love”. The Chinese feelings, this!
h}d7M55#| G?g7G,|d [Visit Customer 20 notes]4, a rainy day, prepared against the terms of competing.
~i SW^mi NR [VGZj “Rivals and fight a hundred battles with no danger of defeat.” In front of the visiting customers, visit must be prepared against the wording, particularly the major competitor of competing, not “cramming”, it is very important.
FP Mk& ?t"PawBWE Excellent visit, in front of an official visit, considerable preparatory work has been done, and relatively easy who was informed that the main competitors are. Customers before making its final decision, often “shop around”. Visits must be in response to these major competitors, wording prepared well in advance. Includes: where are our differences with the major competitors? Where are our advantages? Where are the competitor’s strengths and weaknesses? Compared to competitors, our comparative advantage is what? These words prepare in advance, much to visit visit process directly “conquered” the customer’s heart.
Y\=:j7' 3k(?`4JJ Of course, if you visit prior to the visit, did not know who the main competitor is, then we can mainstream brands in the market, “fake” as our main competitors and follow the above said, also listed our comparative advantages, competitors ‘ weak and inadequate. So that you can ensure that when we visit customers, not in a “passive” situation.
%2+]3h >g h=tY 5]8 [Visit Customer 20 notes]5, determine the number of visits in advance.
sg y kO #`m ] For different customers, in a different time period, according to the customer different needs, is not the same number of visits. If the general nature of the visit or visits that do not require too much technical content (for example, do not require much expertise, marketing communication simply to visit), the number of visits is a person.
^
Q}1&w% RAxz+1JT If it is very formal, very important visit, especially those that require higher technological content visit, the number of persons visiting requirement is at least 2-3 people. Comparison science of 3 people visit team, followed following division principles: 1 people is responsible for PR, communication feelings, to marketing personnel for led; 1 people is responsible for technology or professional nature of talk, main for those technology content than higher of topic, to customer for answers and reply; 1 people is responsible for coordination, or is Assistant of roles, processing customer and company Zhijian of coordination, and communication matters. Many foreign as well as domestic famous enterprises, at the time of official visits to customers, often appears as a team, “industry specializing in the operation”, and showing the strength of the company, reflected on the customer’s respect and attention. Now, the industry increasingly popular mode of this visit.
7wnzef?) Ij8tBT?jlL [Visit Customer 20 notes]6, arrive early to visit places.
e{O5y8, O^:h _L Be sure to arrive early to visit a site. Visit late sales staff is not welcomed by customers, and it’s difficult to succeed.
2=|IOk Y S .jjB Visit make sure to calculate the approximate time reaches customers, and set aside some of the flexible hours. Prefer their early to endure wait for torment, also cannot let customers feel that they did not get enough respect.
!< )_ F S ] &->5" In General, the visit should 10-60 minutes early arrival visit locations. If you visit time to visit places very early, then visit can you be familiar with the surrounding environment, ease the tension, while taking care of their own image, recalls visiting the wording. Visit appropriate at the appointed time to customers within about 15 minutes before going to the telephone, saying he has arrived to visit sites, waiting for customers at the meeting. 30 minutes or 40 minutes in advance by some visiting visiting locations, go to the location immediately to the customer phone, this seems rude, but this visit is not good quality, first let customers feel uncomfortable.
+OmSR*fA0 ig, |3( [Visit Customer 20 notes]7, compliance with
company rules and regulations.
LKZI@ i)
R
pbl) Many visitors are asked to do visit registration, even if we have established a very good partner and customer relationships, to fill a good visitor register, this is one of the basic professional ethics accomplishment.
oGqv,[$qN ?x0yi V~dL Many company employees are not what we want to visit the reception of the object, these hospitality staff, we also need to respect, maintain a positive and honest attitude to them, in a grateful smile, not to disrupt the work of reception staff, less blah blah-blah-blah, and receptionist casual joke, so is their quality is very poor. Had has once, company of a bit employees to a large catering group do catering software training, training is heart, customer also is satisfaction; but, we of this employees in leisure zhiyu, has and catering group of female waiter were be very close, mutual Zhijian in work time flirting with, results was customer of CEOs to hit has a are with, downtown was impression is bad, company to “head-bashing fire” spent has many human material.
*LVM}| f ,+RO 5n Waiting for the process, if the receptionist has an idle time and interest, visit can be as simple as introducing their own company, and solemnly handed business cards and company information, while understanding the customer’s company from the side of the relevant circumstances.
1L|(:m+ Ed-gYL^< Source:
Gold station & Enterprise strategy
